How Facility Managers Get Compliments at Local Offices
Facility managers at local offices know there is one sure-fire way to get compliments around the office.
They hire CNS Cleaning Company.
“Yes, often we are told how clean our office is,” said Delco Admin’s Carol Gallagher. “CNS is really reliable, thorough and consistent. We know when their crews will be on side, so we never have to worry about the cleaning. The office is always left spotless.”
Christina Martin, a materials scheduling clerk at Do Good Foods in Fairless Hills, Pennsylvania, also hears the compliments: “Everyone has made mention of the huge difference in how things look since we hired CNS Cleaning Company. The company has drastically improved the entire experience from quality to customer service.”
For some, the lack of complaints rings loud.
“In this industry, no news is good news!,” said Daria Larsen, who manages multiple properties, most Class A medial office buildings for Atkins Companies in West Orange, New Jersey. “Basic things that you take for granted when they are clean, such as restrooms and floors, are always clean since we hired CNS Cleaning Company—and they are always there for us!”
CNS Cleaning Company, which is celebrating its 40th year of continuous operations, continues to grow its family-owned business at a 30% annual rate. Since 1983, the award-winning commercial cleaning company has kept its clients’ facilities clean despite natural disasters, recessions and one pandemic.
CNS President Bill Dunn said standardized procedures has made the organization more effective since upgrades were implemented in 2019. As a result, the company expects to double its revenue this summer.
“We are an extension of our clients who entrust us with their offices,” said Dunn about the added value his company provides. “We strive to build long-term partnership with each client by going the extra mile. As a commercial cleaning company, our team members are often the first in a building and the last ones to leave. We help keep your places clean—and secure.”
For four decades, the family-owned business has earned a BBB A+ rating and more than 200 five-star reviews online from clients who appreciate CNS’ attention to detail, oversight and responsiveness.
The CNS Secret Behind Rave Reviews
When customers call CNS, they notice something differently almost immediately because a team member answers the phone. And if that team member doesn’t know the answer to a question, they will commit to finding the answer—or the person who knows the answer—within 15 minutes.
When the company begins an assignment, for instance, they spend most of their time listening on the walk-through with the client.
If there are questions during or after a service, CNS offers attentive management oversight that is responsive to any concerns.
Regarding the overall experience, the amount of attention spent on the details exceeds industry standards for commercial cleaning.
Here’s a closer look at some of CNS’ popular commercial cleaning services for local offices:
Commercial Cleaning: Floor Services
CNS’s latest floor cleaning equipment—which can be as big as a Zamboni-sized auto-scrubbing machine or as small as a lawnmower-sized auto-scrubber from Swing machines to burnishers—exceeds customer expectations. The company’s auto-scrubber machines clean the floors by extracting the dirt and the water into a reservoir tank. Any hazardous or contaminated water would be shipped to proper waste hazardous disposal areas.
To provide extra care, CNS cleaning crews also strip and wax floors, taking the floor down to a base clean level before delivering a fantastic wet-look, clean-finish. In order to recoat floors, they remove the top layers of wax and apply more coats: four to five coats on sealed floors and six to nine coats on unsealed floors.
Because CNS uses state-of-the-art technology and equipment, it can clean all types of floors, including LVT, ceramic and luxury vinyl. They also restore marble and hardwood.
Since hiring CNS, Carol said she has noticed significant improvements in accountability and customer service, when compared to other commercial cleaning companies. She said she would “definitely” recommend CNS to other local offices. “They are very dependable, reliable and always answer any request we have,” she said.
Commercial Cleaning: Window Cleaning Services
CNS cleaning crews specialize in wicking, which means they clean the rubber tip of the window cleaner after every wipe to ensure the window is streak-free. This level of commitment takes more time, but the family-owned business believes client satisfaction is worth the investment. The cleaning team also hand-dries every single window to complete the process.
When it comes to exterior window cleaning, CNS cleaning crews will rappel down the sides of the buildings that are four floors or more. They will also use plywood to lay over pavers and landscaping to ensure they don’t leave a mark.
Daria said she would recommend CNS to other facility managers. “CNS has a very caring staff, and someone is always willing to answer any questions or concerns we have.”
Commercial Cleaning: Carpet Cleaning Services
CNS cleaning crews are trained to clean, shampoo and remediate all mold from commercial carpets.
Team members only use distilled water, which removes 99.9% of the minerals, bacteria, pesticides and other contaminants that come with tap water. To properly treat, the cleaning crews spray into the carpet an environmentally friendly solution, which adheres itself to the particles in the carpet. This process allows CNS to quickly remove large amounts of grime—up to 30,000-square feet—with a HEPA vacuum.
Christina said she would recommend CNS to other organizations. She said “level of attention and care to us as a customer” makes the company stand out among the rest in commercial cleaning. “CNS makes us feel important every time. The involvement in the management of our site is amazing. You might find a cheaper company, but you will not find better quality or customer service,” she added.
Are you looking for a commercial cleaning company that can deliver on customer care? Contact CNS Cleaning Company or call (215) 782-6025 today.
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CNS Cleaning Company is a family owned and locally operated cleaning company. We provide industrial cleaning, corporate office cleaning, janitorial and porter services throughout Delaware Valley Metropolitan Area since 1983. Our professional cleaners are fully licensed, bonded and insured.
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227 Mill St, Bristol, PA 19007
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215-985-1830
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856-488-8883
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