How Facility Managers Avoid The Wrong Commercial Cleaning Company
Cleanliness has direct ties to a brand like upstart company Do Good Foods, which transforms leftover grocery food into nutritious animal feed.
So, when the company chose the wrong commercial cleaning company, they had to address the pain points. Christina Martin, a materials scheduling clerk at the company’s Fairless Hills, Pennsylvania, location described the cleaning experience: “Very low-quality work with zero follow up or supervision. When we had issues, they were a bit aggressive and combative. They were expensive and did not complete anything we requested.”
Many facility managers create a checklist of factors that they want in selecting the right commercial cleaning company, which makes their lives much less stressful. For example, facility managers at executive offices, corporate offices and property complexes with apartment turnovers have similar checklists to help them identify the right commercial cleaning company.
Commercial Cleaning Checklist #1: Professionalism
Qualities like professionalism and level of care are high up on Christina’s checklist. “Perfect balance between costs and performance and quality of work at the forefront,” she says. “We looked for customer feedback and reviews, a selling point would be supervision. Anyone, when not supervised, gets comfortable and cuts corners. We don’t have to be the ones that care about quality of work; you guys are the ones doing that for us.”
CNS Commercial Cleaning, a family-owned company, continues to invests in employee training to maintain its high level of professionalism. Besides typical cleaning services, CNS crew members are also trained in specialty areas, such as CAT III training to remove sewage and river water and certified in state-of-the-art IICRC mold remediation. During the height of the pandemic, CNS introduced a unique cleaning technology, including an antimicrobial nanotechnology process that eliminates 99.9% of bacteria and viruses in local offices, as well as other commercial environments.
Commercial Cleaning Checklist #2: Positive Customer Reviews
Customer reviews and references are very important to Daria Larsen, a property manager at Atkins Companies in West Orange, New Jersey, when it comes to finding a premier commercial cleaning company. “Establishing trust to start is important,” she says. “We want to see that the company we work with cares and communicates.”
Unfortunately, Daria has worked with the wrong commercial cleaning companies that left her facility managers with a mess. “General cleaning laziness and quality,” she recalls. “There were never follow ups or any semblance of customer service. Taking this to proper trash can areas and doing the job thoroughly.”
The right commercial cleaning companies, however, have a long list of praise from their clients.
A premier commercial cleaning company, such as CNS, has plenty of positive customers review and references to support their commitment to excellence. For example, CNS has earned a BBB A+ rating and more than 200 5-Star customer reviews.
Commercial Cleaning Checklist #3: Reputation
Reputation and dependability rank high on Carol Gallagher’s checklist for identifying a premier commercial cleaning company. “Reputation would be No.1,” said the Delco administrator.
CNS builds its reputation from commercial accounts that the company continues to help, involving executive offices, corporate offices and property complexes with apartment turnovers.
CNS begins leaving a great impression with customers from the start of every assignment. During the initial walk-through of the property with every client, the company’s supervisor goes beyond documenting the square footage and spends time listening. What do our clients need from our cleaning services? Where are the pain points and trouble spots? This is where extra time is spent to build trust and a deep working relationship.
Since the company’s cleaning crews work days and nights, CNS team members tend to be the first and last ones on properties. So when they see something that looks out of place, even if it’s out of scope of cleaning, CNS will call a pre-arranged emergency number to make certain the property is safe and secure. This is an example of the extra things that the family-owned company provides to demonstrate itself as a partner, as opposed to another vendor.
Commercial Cleaning Checklist #4: Extra Level of Care
Premier commercial cleaning companies like CNS also make an extra effort to deliver a squeaky-clean service.
CNS only uses environmentally friendly cleaning products on their clients’ properties. Their cleaning crews use backpack packs with HEPA vacuums, along with web-loop mops and microfiber rags to capture all the grime. And here’s one of their next-level trade secrets: they use color coding on all their equipment and accessories, so they don’t cross contaminate the germs in the bathroom with the ones in kitchen with the ones in every other room in the facility.
The same extra level of effort carries over to other services like their window cleaning service, CNS makes the extra effort to “triple wick” each window. In other words, they will clean the rubber tip of their window cleaner after every wipe to prevent streaks on every pane. To eliminate smudges, CNS cleaning crews hand-dry every single window to complete the detailed process.
CNS keeps showing up on the checklists of facility managers because its cleaning crews continue to surpass service, supervision and communication expectations from its clients.
“A clean facility is everything,” Christina says. “It’s 10 out of 10, especially for us. We have investors and shareholders who come through regularly! We always have corporate visits, so the cleaning reflects our company.”
Are you looking for a commercial cleaning company that can pass your checklist? Contact CNS Cleaning Company or call (215) 782-6025 today.
CNS Cleaning Company is a family owned and locally operated cleaning company. We provide industrial cleaning, corporate office cleaning, janitorial and porter services throughout Delaware Valley Metropolitan Area since 1983. Our professional cleaners are fully licensed, bonded and insured.
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