Corporate Offices: How Facility Managers Choose The Right Cleaning Company
When Bill DiGuglielmo searched for a premier cleaning company for corporate offices, he had a short checklist.
DiGuglielmo, who is an operations manager at a Lifetouch National School Studio location in Bensalem, Pennsylvania, has had to change cleaning companies in the past when they didn’t meet his expectations.
He can sum up his standard in one word: Service.
“What we were getting for our dollar was not sufficient,” says DiGuglielmo before he hired CNS Cleaning Company.
He cited another important factor when choosing a cleaning company: Personality and character of the prospective cleaning crews. “Personality played a huge key [role when changing cleaning companies.]”
And he’s not alone on his rationale.
Dr. Benjamin Daniels is a clinical director at Equilibria, which provides psychological and consultation in Philadelphia, Pennsylvania. He uses similar criteria for choosing a premier cleaning company.
Daniels says a healthy staff, which is supported by clean corporate offices, is “incredibly important as we are working in psychological services so the demand is very high, and a missed appointment could have an extremely negative impact not just on the business, but as well the patients we see.”
His expectations for a prospective cleaning company include reliability, confidentiality, communication and follow through with contracted services.
Harvard Business Review interviewed 200 B2B customers across many industries to learn what they want from a vendor. In an article entitled, “What B2B Customers Really Expect,” the short list includes: 1) subject matter and solution expertise, 2) understanding of customer’s business and industry, 3) professionalism, 4) consultative skills and creativity, 5) organizational and decision-making skills and 6) social and communications skills.
CNS Cleaning Spends Time Listening
To accommodate marketplace demands, CNS Cleaning’s growing list of cleaning services begin the same way with special attention to detail and responsive communication. There’s a reason the family-owned company has 200+ 5-star Google reviews and an A+ rating from the Better Business Bureau.
When the company starts an assignment, team members conduct a walk-through of the property with the client. This conversation goes beyond documenting the square footage. More importantly, the cleaning crew spends the time listening. What do our clients want and need from our cleaning services? Where are the trouble spots? What was their experience with other cleaning services? (CNS Cleaning’s No. 1 referral comes from our competitors’ mistakes.)
CNS Cleaning Spends Time Responding
Clients met their assigned operations manager on the second walk-though. Think of the CNS operations manager as the client’s concierge officer. If clients have any questions during the service, CNS team members will have the answer.
After a client consultation, CNS Cleaning also will schedule the ongoing cleaning services during the second walk-through to ensure the work has little to no impact on daily operations. Daily cleaning tasks include sweeping and vacuuming open spaces, wiping down surfaces, cleaning restrooms and emptying trash cans. Some of the weekly tasks include wiping the baseboards, polishing steel handles and cleaning inside refrigerators. Spot cleaning high ceilings and vacuuming HVAC vents are included in the monthly tasks.
CNS Cleaning Gets The Work Done Right The First Time
CNS Cleaning offers highly trained cleaning crews that provide services that range from floor, window, carpet and upholstery cleaning to specialized restoration services, such as mold remediation, storm damage restoration, water damage restoration and fire damage restoration.
The company’s cleaning crews are CAT III trained to remove sewage and river water and certified in state-of-the-art IICRC mold remediation.
During the pandemic, CNS Cleaning launched a ground-breaking, antimicrobial nanotechnology, which has been approved by the EPA and FDA. The state-of-the-art process protects premises from 99.9% of bacteria and viruses for 90 days. CNS Cleaning doesn’t poison a property with disinfectants that only work for a few hours.
CNS Shield is a process that kills grime instantly and permanently by creating a bond with essentially all surfaces and then electrifying bacteria and viruses on contact. Using nanotechnology allows CNS Cleaning to more safely and more effectively eliminate the potentially harmful contaminates that can make employees and customers sick.
CNS Cleaning Pays Attention to Details
Since CNS cleaning crew work days and nights, depending on the assignment, crew members tend to be the first people or the last ones on property. So if CNS’s cleaning crews see something that doesn’t look right, even if it’s out of the scope of cleaning, they will call a pre-arranged emergency number to make certain the property is safe and secure.
And when the assignment is complete, CNS Cleaning always leaves clients with a detailed plan, so they can maintain their pristine property.
In situations that require a client’s in-house maintenance team, CNS Cleaning will take the initiative to integrate the in-house team into the overall cleaning program so the project is effective and efficient—and everyone succeeds together.
“At CNS Cleaning Company, we aren’t satisfied unless our clients are satisfied,” said CNS President Bill Dunn.
CNS Cleaning Company is a family owned and locally operated cleaning company. We provide industrial cleaning, corporate office cleaning, janitorial and porter services throughout Delaware Valley Metropolitan Area since 1983. Our professional cleaners are fully licensed, bonded and insured.
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