Grimy Executive Offices Stain Customer, Employee Satisfaction – And Market Value
Kristin Rhoads knows filthy executive offices damage a company’s brand.
As the team member in charge of the facility’s cleanliness, she says restrooms are the biggest pain point.
“No one wants to walk into the bathroom and say, “YUCK, I don’t want to do this here…maybe outside instead,” grimaces Pennrose’s assistant to the CEO. “We want to walk in and say, “Did you see how clean that restroom is?”
The real estate development company, based in Philadelphia, Pennsylvania, isn’t the only company focused on preventing the long-term impact that disgusting executive offices can create for organizations. Research shows that office cleanliness is directly tied to employee satisfaction, which is linked to customers satisfaction. Unfortunately, the customer component is tied to a company’s market value.
Consider how dirty executive offices can wreak havoc with any business.
Funky Executive Offices Scare Away Stakeholders
Sullied executive offices project horrible imagery about your business for your customers and prospect. To make matters worse, your customers will think the filthy appearance reflects your management style. In fact, 89% of Americans believe the condition of a workplace restroom indicates how a company values its employees. According to Gallup research, management contribute up to 70% of an employee’s variance in their engagement.
However, a dirty workplace doesn’t stop at perception. It also can conjure fear that impacts productivity and profitability. 94% of workers reported feeling more productive in a clean workspace. Before the recent pandemic, 73% of employees said they were “somewhat or very concerned” about spreading illness in the workplace before the recent pandemic. Post-pandemic, 51% said they are more worried about touching doorknobs and restroom soap dispensers than they were before the outbreak.
Filthy Executive Offices Devalue Companies on Many Levels
Glassdoor is a website where current and former employees post comments about companies. Although there isn’t a specific place to talk about a workplace’s cleanliness, it can be mentioned anywhere on the site in the form of employee experience, satisfaction and resignations.
Each one-star improvement in a company’s Glassdoor rating correlates to a 1.3-point out of 100 improvement in customer satisfaction scores, an outcome that doubled in industries where employees interact close and frequently with customers.
For publicly owned companies, the potential damage can be expensive. Each 1% improvement in American Customer Satisfaction Index scores for employers were associated with a 4.6% boost in overall stock value. A one-star improvement in Glassdoor employer ratings increased long-term market valuation by 7.8% to 18.9%.
Keeping executive offices clean is serious business. CNS Cleaning Company CEO Bill Dunn started offering unique cleaning technologies during the outbreak to protect the long-term value of businesses. CNS Shield, an antimicrobial nanotechnology process that eliminated 99.9% of bacteria and viruses in executive offices, has already saved plenty of bottom lines.
“We don’t like poisoning a property with disinfectants that only work for a few hours,” said Dunn, whose family-owned company has earned a BBB A+ rating and more than 200 5-Star customer reviews. “Instead, we use a ground-breaking technology that has been approved by the EPA and FDA.”
Hiring The Wrong Commercial Cleaning Company Makes It Worse
Debbie Pino, office administrator at law firm Kulzer & DiPadova in Haddonfield, New Jersey, says the restrooms and entrance areas are trouble spots for the executive office.
“They receive the most usage in the building, and it’s our first representation to our clients,” Pino said. “Making sure that these are clean leave lasting impressions.”
Before finding a premier commercial cleaning company, she had issues with cleaning teams who consistently failed to empty the trash cans and vacuum the carpets.
Dunn’s company only will use environmentally friendly cleaning products on executive offices. There are no exceptions. CNS cleaning crews use backpack packs with HEPA vacuums, along with web-loop mops and microfiber rags to capture all the grime. Most importantly, the company color-codes all their equipment and accessories, so they don’t cross contaminate the germs in the bathroom with the ones in kitchen with the ones in the board room.
However, a typical commercial cleaning company will use a variety of toxic chemicals that can cause health consequences to your employees and customers.
A nationwide research study found that commercial cleaning products contained more than 132 different chemical substances in 105 products. In total, 75% of products contained irritants, harmful (64%) and corrosive-labeled substances (28%), hazards for the eyes (59%) and skin (50%) and hazards by ingestion (60%). The groups of chemicals reviewed included fragrances, glycol, ethers, surfactants, solvents, phosphates, salts, detergents, pH-stabilizers, acids and bases.
Employee turnover is another obstacle facility managers must face when searching for the right commercial cleaning company.
Employee turnover in the commercial cleaning industry is high, averaging around 200% to 400% annually. With those statistics, it isn’t surprising that the typical cleaning company loses 55% of their business each year because of low customer satisfaction. Poor performance and low quality of cleaning are the main reasons in addition to pricing and poor relationship management.
“We invest in our team members, who are trained in many cleaning techniques, ranging from janitorial services, mold remediation to floodwater removal,” said Bill Dunn, whose company has been serving the greater Philadelphia market since 1983. “We know employee satisfaction is directly linked to customer satisfaction.”
Need help cleaning up your Executive Offices? Contact CNS Cleaning Company today! Call (215) 985-1830
CNS Cleaning Company is a family owned and locally operated cleaning company. We provide industrial cleaning, corporate office cleaning, janitorial and porter services throughout Delaware Valley Metropolitan Area since 1983. Our professional cleaners are fully licensed, bonded and insured.
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